Publisher: Culture, ethnicity & health
Purpose
Cultural competence offers a framework through which to improve service delivery to clients from culturally and linguistically diverse backgrounds. This framework enables you to assess and make improvements to every aspect of your organisation, from management and governance structures to service delivery and staff development. It will help ensure that all clients receive high quality and culturally appropriate care.
Additional Information
There are 8 tip sheets that cover different domains; (1) A framework for cultural competence; (2) Governance; (3) Planning, monitoring & evaluation; (4) Communications; (5) staff development; (6) Organisational infrastructure; (7) Services & intervention; (8) Organisational values.
These domains are interrelated and provide a comprehensive framework for assessing and improving cultural competence.
